“Where is the lobby” is such a weird line. I mean everyone knows where the lobby is, He should have asked where is the washroom.
When I first visited New York, I knew who Trump was, but never thought to check out the lobby of the Plaza. I went to FAO Schwartz instead, thanks to Hanks.
Incidentally, I had read the one reason to visit Trump Tower was to check out the washrooms. It turned out to be popular advice, as I recall they were very busy. But kept very clean by foreign workers. As I never thought to say thanks at the time, I shall do so now. Thanks, foreign workers, for keeping the place clean.